Question 1

Burning your Wye Wicks Candle for the first time

Accepted Answer

When burning a candle for the first time ensure that it is burnt for 2-3 hours to establish a wax pool.  This will help establish a wax pool which reaches the edge of the container and will prevent tunnelling.

Question 2

Make sure your candle is placed on a stable, heat resistant surface"

Accepted Answer

This helps prevent heat damange to underlying surfaces and prevent glass containers from breaking.  You can use the polished silver lid for this purpose but care should be taken to check a lit candle regularly.

Question 3

Trim the wick to 0.5cm before each use.

Accepted Answer

Long or crooked wis can cause uneven burning, dripping and / or tunnelling.  Always check the wick is trimmed prior to use and never allow the flame to become too large.

Question 4

Keep the wax pool free of debris

Accepted Answer

Make sure the wax pool is free from trimmings, matches and debris at all times.

Question 5

Never leave a lit candle unattended.

Accepted Answer

Always keep a lit candle in sight.  Ensure all candles are extinguished when leaving a room or before going to sleep.  Take care to ensure the wick ember is no longer glowing.  We recommend using a candle snuffer to extinguish the flame as this prevents hot wax from splattering.

Question 6

Never burn a candle on or near anything that could catch fire

Accepted Answer

Keep burning candles away from funriture, drapes, bedding, carpets, books, paper, flamable decorations etc.

Question 7

Always burn candles in a well ventilated room.  Do not burn candles in a small room or in an environment where air exchange is limited.

Accepted Answer

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Question 8

Always ensure candles are kept away from children and pets.

Accepted Answer

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Question 9

Ensure burning candles are kept away from drafts.

Accepted Answer

Drafts, vents, ceiling fans and air currents can cause rapid and uneven burning.  They can also cause nearby items to be blown into the flame where tehy could ignite.  Keeping your candle away from drafts will also help prevent flame-flare-ups and sooting.

Question 10

Never touch a burning candle or container when the wax is liquid.

Accepted Answer

Hot wax and containers may cause burns.  Always ensure that a candle has cooled and the wax solidified before attempting to touch the candle or container.

Question 11

Never use a knife or sharp object to remove wax drippings from a glass container.

Accepted Answer

It may scratch, weaken or cause the container to break upon subsequent use.

Question 12

Extinguish a candle if it repeatedly smokes, flickers or the flame becomes too high."

Accepted Answer

If the candle isn't burning properly, cool the candle and trim the wick.  Check for any drafts before relighting.

Question 13

Never use a candle as a nightlight.

Accepted Answer

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Question 14

Always dispose of candles responsibly.

Accepted Answer

Our glass containers have been specially chosen as they are recyclable and can be refilled and reused.

Question 15

We use pure essential oils in our candles.

Accepted Answer

Although the oils are highly diluted and considered safe, some people and pets may be sensitive to essential oils.  We recommend checking suitability prior to purchase,  In the event of an adverse reaction, extinguish the candle immediately and seek appropriate medical help if necessary.

Question 16

Endangered essential oils.

Accepted Answer

Essential oils are extracted by various methods and are used in aromatherapy for therapeutic purposes.  However some essential oils (or to be more prcise, the plant the originate from) are cosnidered endangered or threatened.    The three most popular endangered essential oils used in aromatherapy are frankincense (boswellia carteri), rosewood (aniba rosaeodora) and sandalwood (santalum album).  Although all three have excellent theraputic benefits we choose not to use frankincense or rosewood as there are excellent alterantives available.  Sandalwood is used in our autumn candle in limited quantities which is sourced responsibly from an ethical and sustainable producer.   The Tisserand Institute, the foremost authority on essential oils, has reported that the concerns with sandalwood have receeded in recent years but we continue to monitor the situation closely and should sandalwood become a concern, we will remove it from the autumn candle.

Question 17

Therapeutic benefits of essential oils

Accepted Answer

The essential oil blends we use have been developed over many years and are tried and trusted.  As an aromatherapist our priority is synergy between the oils we use.  There is often a tempation for producers focussing purely on scent to combine many oils without considering the therapeutic characteristics of each oil resulting in a blend that is contradictory.  Scent is also important - afterall we want to walk into a room and and be surrounded by delicious aromas - but for us the key is to work with oils that not only smell amazing together but enhance the qualities of each oil in the blend.  For this reason we limit our blends to two or at most three essential oils that work in synergy while creating a fragrance that, while less complex in terms of the notes, is devine.

Question 18

Why do we choose not to use synthetic fragrance oils

Accepted Answer

This is simple.  If you have ever looked at the ingrediants in most candles you can purchase on the high street you will see a long list of addictives and chemcials. We used to buy these candles but when our then five year old daughter was diagnosed with severe allergies which require her to carry an epi-pen we started to look more closely at what she was coming into contact with in our home.  Everything you see on our ingredient list naturally occur occur in the essential oils we use.  We don't add additives, preservatives or colurings and this means that our candles are as natural and pure as possible.

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